The Crandallabra

Delightful Ideas & Sparks of Interest

Use Your Tools

I wrote this piece a year ago. I just had the same experience last week – different group, different profession, same problem.   Last week I listened to a group of professionals talk about their work.  They are all lawyers by training, but that’s not

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Earth, Wind & Fire

Problems at work often focus on elemental descriptions: I’m completely buried; I’m blown-away; this project is on fire; we’re totally under water. That may be a sign that we enjoy communing with nature, but probably not. When I start hearing these phrases, it’s a signal

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Good Conversations – Part 4

Follow Through Up to this point you have communicated clearly, set expectations and confirmed commitment. Now you’re ready for the last part: following through. This is the step that most people forget until something goes wrong. Everyone needs help on following through. How often have

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Good Conversations – Part 3

Getting Commitment: – If you don’t ask for it, you won’t get it You have now made your expectations clear. You have communicated clearly and everyone has the same information. Now you’re back in the day-to-day and you are wondering why people have not changed

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Good Conversations – Part 2

Setting Expectations One of the most common workplace complaints I hear is about employees who do not meet basic expectations. They are late, they behave in ways that are awkward or inconvenient for clients, they don’t keep things as clean as they should in their

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Starting Good Conversations – Part 1

What’s bugging you? Is there a situation at work or elsewhere that is stuck in your mind? You know, the loop of an idea that gets wedged into your noggin and played on repeat. It’s likely something to figure-out or confront or resolve or explore,

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