work performance

Accountable and Accountability

Accountability and accountable are very popular words in business today. After a conversation with a colleague about his direct reports, I realized that he was using these words interchangeably and creating confusion in his team. Accountable: adjective: subject to giving an account, answerable; I held her accountable for the damage. capable of being accounted for; …

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Earth, Wind & Fire

Problems at work often focus on elemental descriptions: I’m completely buried; I’m blown-away; this project is on fire; we’re totally under water. That may be a sign that we enjoy communing with nature, but probably not. When I start hearing these phrases, it’s a signal that people need to stop, even for a minute, and …

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Good Conversations – Part 4

Follow Through Up to this point you have communicated clearly, set expectations and confirmed commitment. Now you’re ready for the last part: following through. This is the step that most people forget until something goes wrong. Everyone needs help on following through. How often have you meant to do something in a certain way or …

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Good Conversations – Part 3

Getting Commitment: – If you don’t ask for it, you won’t get it You have now made your expectations clear. You have communicated clearly and everyone has the same information. Now you’re back in the day-to-day and you are wondering why people have not changed their behavior. Here’s my question to you: did they agree …

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Hey, Look! Free Brains!

Many companies use the phrase, “people are our greatest asset.” It is a fine sentiment. Despite the common use of that statement, senior management is often suspicious of their greatest asset.  That suspicion can turn into fear and drag a company to a slow and unimaginative demise. Why would top managers be afraid of the …

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Cars, Art & the World of Work

Why do I work to improve workplace communication?  Why do I see intricate and immediate value in the infinite complexity of workplace communication?  Why doesn’t the sea of variability that is working with other humans deter me from trying to help them succeed in making their workplaces better? The answer to all of these is …

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