Conflict

3 Questions – How Good Are You at Giving Performance Feedback?

Ever notice that books about how managers can learn to give performance feedback focus on really difficult conversations first? It seems like a completely awful place to begin. Sort of like wanting to lose a few pounds and starting your training by being chased by a pack of wild dogs every morning to make sure you …

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Use Your Brain – it’s Good for Mindfulness

I teach clients to develop communication skills that help them stay present, effective and engaged at work. These skills are profoundly helpful and are easily observed as beneficial when practiced in the day-to-day. But using them when activities are predictable and people are relatively agreeable is the easy part. The hard part is putting good …

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Mars in Retrograde & Other Workplace Issues

Here’s a question: how many of us consider wildly subjective factors when making management decisions? Things like justifying an employee’s odd behavior because his kid just left for college; or choosing one intern over another because his name is only one letter off from your favorite author’s and that seems like a nice coincidence; or …

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Good Conversations – Part 3

Getting Commitment: – If you don’t ask for it, you won’t get it You have now made your expectations clear. You have communicated clearly and everyone has the same information. Now you’re back in the day-to-day and you are wondering why people have not changed their behavior. Here’s my question to you: did they agree …

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