skills

Getting Through

The two words ‘information’ and ‘communication’ are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through. ~Sydney J. Harris Have you ever had someone tell you something, expecting that you have understood him, only to find have you completely missed his point? I had that experience yesterday. …

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Asking Worker Bees to Wing It

In the US, we like people with independent spirits: people who want to blaze new trails, be masters their fate, and stake their claims. We like rugged individuals who are capable of rolling with the punches and figuring things out as they go, always ready with the self-confident knowledge that if there is a will …

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Good Conversations – Part 4

Follow Through Up to this point you have communicated clearly, set expectations and confirmed commitment. Now you’re ready for the last part: following through. This is the step that most people forget until something goes wrong. Everyone needs help on following through. How often have you meant to do something in a certain way or …

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Good Conversations – Part 3

Getting Commitment: – If you don’t ask for it, you won’t get it You have now made your expectations clear. You have communicated clearly and everyone has the same information. Now you’re back in the day-to-day and you are wondering why people have not changed their behavior. Here’s my question to you: did they agree …

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